Nightset Support

Last Updated: July 26, 2026

Welcome to Nightset Support. This page explains how to get help with Nightset, manage your subscription, request account deletion, understand family and child-device features, report problems, and contact our team.

Nightset is built to help individuals and families protect bedtime from distracting apps, reduce late-night screen time, build healthier sleep routines, and create calmer mornings.

If you need help, please contact us:

Support Email:

[email protected]

Privacy Email:

[email protected]

Developer:

GoldasDust Global Inc.

App:

Nightset

Website:

https://nightset.goldasdustglobal.ca

Support URL:

https://nightset.goldasdustglobal.ca/support

1. What Nightset Helps With

Nightset helps users build healthier bedtime habits by supporting:

• Bedtime routines

• Screen time reduction

• App blocking at bedtime

• Wind-down reminders

• Sleep consistency tracking

• Night Score and streak tracking

• Family bedtime routines

• Parent-supported app quieting for children

• Premium sleep insights and AI-assisted coaching features, where available

Nightset is a wellness and sleep-support app. It is not a medical device, does not diagnose medical conditions, and should not be used as a substitute for professional medical advice, diagnosis, or treatment.

2. Getting Started

To begin using Nightset:

1. Download and open the Nightset app.

2. Create or sign in to your account.

3. Set your bedtime and wake time.

4. Choose the apps you want to quiet at night.

5. Start your wind-down routine.

6. Review your Night Score and progress after each night.

If you are using Nightset Household, a parent or household organizer can create a household and invite family members using a household code.

3. Device and Platform Requirements

Nightset is designed for iPhone and requires supported iOS features to manage selected app-blocking and family-control experiences.

Some features may require:

• A compatible iPhone

• A supported iOS version

• Screen Time, Family Controls, or related Apple permissions

• Notification permission

• An internet connection

• An active Nightset Premium or Household subscription for paid features

Some family and app-blocking features may behave differently depending on Apple’s iOS permissions, Screen Time settings, device restrictions, child account configuration, and operating system limitations.

4. App Blocking and Screen Time Features

Nightset may ask for permission to access Apple Family Controls, Screen Time, Managed Settings, or similar device-level permissions so that selected apps can be quieted during bedtime routines.

Nightset does not use these features to read private messages, view browsing content, record screen activity, listen to conversations, or monitor personal content inside third-party apps.

The purpose of Nightset’s app-blocking tools is to help users and families reduce distracting app use near bedtime and protect sleep routines.

5. Family and Child-Device Support

Nightset Household is designed to help families create calmer evenings and healthier school mornings.

Parents or household organizers may use Nightset to:

• Set household bedtime routines

• Help children reduce distracting app use before sleep

• Encourage consistent wind-down habits

• Support better morning readiness for school

• Reduce bedtime negotiations around phones and apps

Nightset is intended to support family wellness, not surveillance. Nightset should be used transparently and age-appropriately. Parents and guardians are responsible for explaining household rules, device routines, and app-blocking expectations to children in a clear and respectful way.

If a child’s device is connected to a household, certain bedtime settings may be managed by the parent or household organizer depending on the feature, subscription, device permissions, and operating system support.

6. Subscriptions and Billing

Nightset may offer free features and paid subscription plans, including individual Premium plans and Household plans.

Subscription options may include monthly or annual billing.

Paid features may include, depending on your plan:

• Expanded app-blocking controls

• Household bedtime tools

• Advanced sleep insights

• AI-assisted sleep coaching

• Soundscapes or wind-down tools

• Enhanced streaks, scores, and progress tracking

• Additional family controls and household features

Subscription pricing, plan names, benefits, free trials, and availability may vary by country, platform, promotion, and store listing.

7. Managing or Cancelling Your Subscription

If you subscribed through Apple App Store:

1. Open the Settings app on your iPhone.

2. Tap your Apple ID name.

3. Tap Subscriptions.

4. Select Nightset.

5. Choose Cancel Subscription or manage your plan.

You can also manage Apple subscriptions here:

https://apps.apple.com/account/subscriptions

If you subscribed through Google Play:

1. Open the Google Play Store.

2. Tap your profile icon.

3. Tap Payments & subscriptions.

4. Tap Subscriptions.

5. Select Nightset.

6. Choose Cancel subscription or manage your plan.

You can also manage Google Play subscriptions here:

https://play.google.com/store/account/subscriptions

Deleting the Nightset app does not automatically cancel your subscription. You must cancel through Apple App Store or Google Play, depending on where you subscribed.

8. Refund Requests

Nightset does not directly control refunds for purchases made through Apple App Store or Google Play.

For Apple refunds, visit:

https://support.apple.com/billing

For Google Play refunds, visit:

https://support.google.com/googleplay/answer/2479637

Refund eligibility is determined by Apple or Google according to their policies.

9. Restore Purchases

If you purchased a Nightset subscription but do not see your paid features:

1. Make sure you are signed in with the correct Nightset account.

2. Make sure you are using the same Apple ID or Google account used for purchase.

3. Open Nightset.

4. Go to subscription or account settings.

5. Tap Restore Purchases, if available.

6. Restart the app.

If the issue continues, email:

[email protected]

Please include:

• Your device model

• Your iOS or Android version

• The email used for your Nightset account

• The subscription plan you purchased

• A screenshot of the issue, if possible

• Do not send full payment card details

10. Account Help

If you cannot sign in, please try:

• Checking your email address for typos

• Resetting your password, if password login is supported

• Confirming whether you used Apple, Google, email, or another login method

• Updating Nightset to the latest version

• Restarting your device

• Checking your internet connection

If you still need help, contact:

[email protected]

11. Account Deletion

You may request deletion of your Nightset account and associated personal data.

In-app deletion:

Open Nightset and go to:

Settings → Account → Delete Account

If this option is not available in your current version, please update the app or contact us directly.

External deletion request:

Email us at:

[email protected]

Subject line:

Nightset Account Deletion Request

Please include:

• The email address associated with your Nightset account

• Your full name, if provided in the app

• Whether you want immediate deletion or help exporting/accessing your data first

Important subscription note:

Deleting your Nightset account does not automatically cancel an Apple App Store or Google Play subscription. If you have an active subscription, please cancel it through Apple or Google before or after requesting account deletion.

When you request deletion, Nightset will delete or de-identify personal data associated with your account unless we are required to retain limited information for legal, security, fraud-prevention, tax, billing, dispute-resolution, or compliance reasons.

Some deletion requests may require identity verification to protect your account from unauthorized deletion.

12. Privacy Support

For privacy-related questions, including data access, deletion, correction, consent withdrawal, advertising choices, or privacy rights, contact:

[email protected]

You may also review:

https://nightset.goldasdustglobal.ca/privacy

Privacy Choices:

https://nightset.goldasdustglobal.ca/privacy-choices

https://nightset.goldasdustglobal.ca/terms

Nightset’s privacy disclosures should be read together with any App Store App Privacy label or Google Play Data Safety section.

13. Advertising and Attribution

Nightset may use advertising and attribution tools to understand whether marketing campaigns are effective, including campaigns on platforms such as Meta.

Where required, Nightset will request permission before tracking activity across apps and websites owned by other companies.

You can manage device-level advertising and tracking choices through your device settings.

On iPhone:

Settings → Privacy & Security → Tracking

You may also adjust Apple advertising settings:

Settings → Privacy & Security → Apple Advertising

On Android:

Settings options vary by device, but may include:

Settings → Privacy → Ads

Nightset does not sell sensitive sleep, child, or household routine data for advertising purposes.

14. Notifications

Nightset may send notifications for bedtime reminders, wind-down prompts, wake routines, streaks, household routines, subscription updates, or important account notices.

You can manage notifications:

On iPhone:

Settings → Notifications → Nightset

Inside Nightset:

Settings → Notifications

If you turn off notifications, some bedtime reminder features may not work as intended.

15. AI Sleep Coach Support

Nightset Premium may include AI-assisted sleep coaching or personalized insights.

AI-assisted features are designed for general wellness support and habit reflection. They are not medical advice and should not be used to diagnose or treat insomnia, anxiety, depression, sleep apnea, or any other medical or mental health condition.

If you are experiencing serious sleep problems, emotional distress, or health symptoms, please contact a qualified healthcare professional.

Do not enter emergency, medical, highly sensitive, or unsafe personal information into AI coaching features.

16. Troubleshooting Common Issues

App blocking is not working

Try the following:

• Confirm that the required Screen Time or Family Controls permissions are enabled.

• Confirm that you selected apps to quiet.

• Confirm that your bedtime schedule is active.

• Restart Nightset.

• Restart your device.

• Update to the latest version of Nightset.

• Confirm the device is not restricted by another Screen Time configuration.

Notifications are not arriving

Try the following:

• Confirm notification permissions are enabled.

• Turn off Focus Mode or Do Not Disturb temporarily to test.

• Check that Nightset reminders are enabled inside the app.

• Restart your device.

• Update Nightset.

Subscription is active but features are locked

Try the following:

• Tap Restore Purchases.

• Confirm you are signed in with the correct App Store or Google Play account.

• Confirm you are signed in to the correct Nightset account.

• Restart the app.

• Contact support with purchase details, but do not send full payment card details.

Household invite code is not working

Try the following:

• Confirm the code was entered exactly as shown.

• Ask the household organizer to generate or resend the code.

• Confirm both devices are connected to the internet.

• Confirm both users are on the latest version of Nightset.

• Contact support if the issue continues.

Night Score looks incorrect

Night Score may depend on your bedtime settings, wake time, app-blocking activity, device permissions, and app usage signals available to Nightset. If permissions are disabled or the schedule was changed, scoring may be incomplete.

17. Reporting Bugs

To report a bug, email:

[email protected]

Please include:

• A short description of the issue

• Steps to reproduce the issue

• Your device model

• Your operating system version

• Your Nightset app version

• Screenshots or screen recordings, if helpful

• Whether the issue affects subscription, account access, app blocking, household setup, or notifications

Please do not send passwords, full payment card details, private child information, or unnecessary sensitive data.

18. Safety, Medical, and Emergency Disclaimer

Nightset is a sleep wellness and screen-time support app. It is not a medical device and does not provide medical, psychiatric, psychological, or emergency services.

If you believe you or someone else may be in danger, experiencing a medical emergency, or facing a mental health crisis, contact local emergency services or a qualified professional immediately.

Nightset is not designed to replace professional care, parental judgment, school guidance, or medical treatment.

19. Accessibility Support

Nightset aims to provide an accessible experience.

If you experience accessibility issues related to:

• VoiceOver

• Dynamic Type

• Color contrast

• Screen reader navigation

• Touch targets

• Motion sensitivity

• Readability

• Keyboard or assistive input

Please contact:

[email protected]

Subject line:

Nightset Accessibility Support

We welcome accessibility feedback and will use it to improve the app.

20. Content, Conduct, and Misuse

Nightset should be used lawfully, respectfully, and only for its intended wellness and family routine purposes.

You may not use Nightset to:

• Harass, threaten, or control another person unlawfully

• Circumvent device, store, or platform rules

• Interfere with someone’s device without proper authority

• Misrepresent your relationship to a child or household member

• Attempt to reverse engineer or abuse Nightset systems

• Use the app for unlawful surveillance or coercive control

Parents and guardians are responsible for using household features appropriately and in compliance with applicable laws.

21. Data Security Support

If you believe your Nightset account has been accessed without authorization:

1. Change your password if password login is available.

2. Review your account email and login method.

3. Contact support immediately.

Security contact:

[email protected]

Subject line:

Nightset Security Concern

Please include a description of the issue and the email associated with your account.

22. Legal, Privacy, or Regulatory Requests

For legal, regulatory, or privacy requests, contact:

[email protected]

Please include:

• Your name

• Your email address

• Your country or region

• The nature of your request

• Any relevant account details

We may need to verify your identity before responding to certain requests.

23. Response Times

We aim to respond to support requests within a reasonable timeframe.

Typical response targets:

• General support: 2–5 business days

• Subscription or billing issues: 2–5 business days

• Account deletion or privacy requests: handled according to applicable privacy laws

• Security concerns: prioritized based on severity

Response times may vary depending on request volume, holidays, investigation complexity, and whether third-party platform support is required.

24. App Store and Google Play Support

If your issue relates to downloading, installing, refund processing, store payment methods, or app store account billing, Apple or Google may need to assist directly.

Apple Support:

https://support.apple.com

Apple subscriptions:

https://apps.apple.com/account/subscriptions

Google Play Help:

https://support.google.com/googleplay

Google Play subscriptions:

https://play.google.com/store/account/subscriptions

25. Contact Summary

General Support:

[email protected]

Privacy, Security, or Account Deletion: